ecCLOUD Cloud Controller

We would like to inform you that ecCLOUD will undergo scheduled maintenance to upgrade the PostgreSQL connection settings. This upgrade is part of our continuous effort to enhance performance, scalability, and security.

Maintenance Window:

• Date: 2025/05/28
• Time: 8:30 – 9:30 (UTC +8)

Impact:

During this window, users may experience brief interruptions in access to ecCLOUD services. We recommend saving your work and logging out before the maintenance begins.

What’s Changing:

• Optimization of PostgreSQL connection parameters for better load handling
• Improved connection pooling and timeout settings
• Enhanced monitoring and failover capabilities

We appreciate your patience and understanding as we work to improve the reliability of our platform.

If you have any questions or need further assistance, please contact our support team.

Thank you for using ecCLOUD.

ecCLOUD Support Team

Important: Cloud will proceed upgrade on May 20 at 6AM (UTC +8) and it will take approximately 3 hours to complete. Services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Release v12.6.5 for all WiFi 6 Models
2. Camera management support:
   • Introduced enhanced camera management capabilities
   • Users can now view and manage video streams directly via the mobile APP, providing greater convenience for surveillance monitoring. (Currently supports iOS)
3. OpenRoaming with WPA3-Enterprise:
   • Enhanced security and seamless roaming through WPA3-Enterprise support.
4. MQTT Protocol Support:
   • Now supported for all WiFi 6 & 7 models
5. OpenRoaming Venue Type Adjustment:
   • Fine-tuned venue type settings for better compatibility and roaming performance.

Important: Cloud will proceed upgrade on May 2 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Custom Branding Support
   • Logo in reports will follow the customized image set by the customer
2. Page Visibility Control
   • VPC owners can now choose to hide specific pages such as:
     • Latest News
     • Add-on Licensing & Billing
     • Advertisements
3. Cloud Switch Restriction
   • New setting allowing VPC owners to enable or disable the ability for cloud users to switch between clouds
4. Experience Plan Activation
   • VWE score will now correctly appear after activating the experience plan
5. MQTT Validation
   • Fixed an error related to MQTT validation

We would like to inform you that the ecCLOUD platform will undergo scheduled maintenance as part of our ongoing commitment to performance improvement and security enhancement.

Maintenance Window:
📅 2025/04/18
🕒 6:30 (UTC+8)

Impact:
During this maintenance window, access to ecCLOUD services may be temporarily unavailable or experience intermittent disruptions. We recommend that you plan your activities accordingly.

Purpose:
This maintenance includes infrastructure upgrades and system optimizations to ensure continued reliability and performance of the ecCLOUD platform.

We apologize for any inconvenience this may cause and appreciate your understanding and support. If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for choosing ecCLOUD.

Best regards,
ecCLOUD Support Team

Important: Cloud will proceed upgrade on March 28 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1.  MQTT Enhancements
   • Added support for MQTT interval configuration and radio MQTT push.
   • Improved UX for better user experience.

2. OpenMesh Description

   • Enhanced the description for improved clarity.

3. AuthPort Enhancements

   • Implemented a certificate expiry check to notify users if their certificate has expired.

4. Dashboard Update

   • TX power is now displayed in the Live Status section for better visibility.

5. AuthPort Traffic Quota Precision

   • Traffic quota usage will now display full precision values instead of rounding to the nearest integer.

6. SSID Configuration Error

   • Fixed an issue where SSID for Open Roaming caused an internal error due to incorrect handling of non-boolean values.

7. HaLow FCC Compliance

   • Updated the FCC channel list to align with regulatory requirements.

8. 6GHz Network Filtering

   • Added a filtering option to the widget, allowing users to view and manage 6GHz networks more efficiently.

Important: Cloud will proceed upgrade on February 27 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Matter UI Support for EAP111/EAP112 with v12.4.9

• Added support for Matter UI on EAP111 and EAP112 models.
• Enhancements improve compatibility and user experience with Matter-enabled devices.

2. New Aprecomm Trial Framework

• Introducing a new trial framework for Aprecomm.
• Users now receive a one-year free full license directly upon activation.

3. Report Font Modification

• Adjusted the font style and formatting in reports for improved readability and consistency.

Important: Cloud will proceed upgrade on January 23 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. ecCLOUD now supports EAP105
2. Renamed “Wi-Fi 6” to “Wi-Fi 6 & Newer” in SITE MENU for improved clarity
3. Improved quota accounting for client accounts in AuthPort
4. Added an in-menu description within the Security Option when 6GHz Enabled is active, to provide clear guidance
5. Fixed an issue preventing the addition of MAC ACL Rules for all switch models
6. Resolved the incorrect wireless client count display under Wireless Clients for the 6GHz band

Important: Cloud will proceed upgrade on January 2 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancement & Fix:

1. Adjust link definition to “No Link” when RSSI is lower than -70dBm in Linqpath
2. Update description for max client count to “Per AP”
3. Fix configuration button wording from “OpenRoaming” to “Hotspot” when network type is selected as Hotspot
4. Fix unable to add new user account from device level for ECS2100
5. Fix none configured SSID display issue for EAP111
6. Fix unable to add MAC ACL rule for ECS5550
7. Fix error asking for PSK when configure Halow interface as client mode for EAP112
8. Fix the number of connection allowed for MLTG CN LR to 15
9. Fix Authport display in web menu even if the add on has been turned off
10. Fix media type option of SFP in ECS4100
11. Fix site description limitation to allow up to 300 characters
12. Fix error when editing QoS in ECS2100
13. Fix OpenRoaming not available in device level for EAP111

Important: Cloud will proceed upgrade on November 28 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancement & Fix:

1. Enhancement of the content within the report generation functionality to provide more comprehensive, accurate, and insightful information.
2. Enhancement of the cloud live status updates to allow a tolerance of 10 seconds for discontinuities
3. Enhancement of the MQTT configuration to make the username and password fields optional
4. Enhancement of the wording for the DPSK help tip to improve clarity and user understanding.
5. Fix issue preventing invited administrators from creating new sites and accessing other configuration options
6. Fix issue at the site level where error messages appear when canceling the addition of an MLTG node
7. Fix issue where the channel and TxPower settings of the 5G radio are nullified when enabling OpenMesh for the EAP111
8. Fix issue where related pages appear blank during the OpenRoaming configuration process

Edgecore will like to notify that ecCLOUD is currently experiencing web service slowness and sometimes seeing “Maintenance in progress” page.

Please be ware that this an issue in the cloud web service page and does not have any impact on the cloud services.

We are currently investigating this situation as high priority to resolve it as soon as possible.

Edgecore will like to announce that in order to improve our customer service experience, cloud update will be conducted on Friday in the fourth week of each month at 6am (UTC+8) starting from November.  Note that during the upgrade period, all services will still be operational and won’t affect the Wi-Fi services.

Important: Cloud will proceed upgrade on October 18 at 9PM (UTC +8) and it will take approximately 3 hours to complete

What’s New?

Enhancement & Fix:

1. Support Login IP ACL, only specific IP subnets are allowed to access cloud
2. Support DFS channel for establishing Mesh connection
3. Update the 5G channel list for EAP101 when selecting Korea as country code
4. Fix incorrect operation mode status during Wifi scheduling running
5. Fix incorrect Terragraph LAN interface display in 1.5.0 version
6. Fix PMF configuration will changed in certain configuration changes
7. Fix VLAN configuration not correct on EAP104
8. Fix EAP102 cannot select DFS channel in certain country code
9. Fix SP-W2-AC1200 to prevent “File Sync error” in activities page