Edgecore Wi-Fi Training Portal Renewal 2022-12-12

    To bring you better experiences, we are upgrading the Edgecore Wi-Fi Training Portal.
    This updates will make you unable to login to the training portal.
    We apologize for the inconvenience caused.
    If you need any training support during these periods, please contact our support team at ecwifi@edge-core.com
    Thank you for your patience!

    Regarding Spring Framework Vulnerability 2022-04-08

    Edgecore will like to announce that the recent Spring Framework vulnerability has no impact on the following products:

  • • ecCLOUD
  • • Controller based APs
  • • MetroLinq
  • • Cloud based APs
  • • MLTG
  • • WLAN Gateway-Controller
  • • NMS
  • Regarding Log4J Vulnerability 2021-12-16

    Edgecore will like to announce that the recent Log4J vulnerability has no impact on the following products:

  • • ecCLOUD
  • • Controller based APs
  • • MetroLinq
  • • Cloud based APs
  • • MLTG
  • • WLAN Gateway-Controller
  • • NMS
  • [ecCLOUD] Cloud Update 2021-08-05

    New Feature

    We create Wifi6 Page for Wifi6 products (EAP101) in Site level Configuration.

    Support WPA3 Personal, WPA3 Personal Transition, WPA3 Enterprise, WPA3 Enterprise Transition in WiFi6 page


    Other Changes

  • • Resolved in some situation LinqBudget Save file cannot be clicked.
  • • Resolved issue in which certificate couldn't be uploaded in Authport.
  • • Resolved in some situation user cannot save configuration correctly for SP-W2 Mini.
  • • Resolved Invoice cannot be downloaded in Payment confirmation.
  • • Separated original "Wifi Access" page to "Wifi5" and "Wifi6" page. Non Wifi6 devices, please refer to Wifi5 page for doing the necessary configuration.
  • [ecCLOUD] LinqPath PRO version will no longer be available after July 31, 2021. 2021-07-08

    Not to be confused with the standard free 60GHz LinqPath tool available in ecCLOUD, the Add-on and paid service “LinqPath PRO” will no longer be available after July 31, 2021.

    Although the LinqPath PRO version will no longer be available, the free version will continue to be available. The free version will continue to provide estimated signal and throughput numbers for 60GHz Metrolinq and 60GHz Terragraph links.

    If there is any problem, please contact ecwifi@edge-core.com

    [OpenWiFi] Edgecore TIP OpenWiFi APs support the OpenWiFi 2.0 2021-06-21

    Upgrade OpenWiFi 1.x to OpenWiFi 2.x Devices

    Click the link below for more information: https://telecominfraproject.atlassian.net/l/c/9JEmjjFE

    [WLAN Controller] New firmware for EWS5203 2021-06-07

    This newer firmware version enhances the stability of the controller, and if you are interested please contact ecwifi@edge-core.com

    [ecCLOUD] Cloud Update 2021-06-04

    New Feature

    We understand it might be time consuming when performing the upgrade to the device two times. Therefore cloud now supports we can perform the upgrade once and it will apply to both bootbanks.

    Cloud now supports displaying firmware version for two bootbank for some models.

    Other Changes

  • • In some situation, cloud will generates two duplicate SSID, this behavior is now resolved.
  • • Resolved in some situation users cannot successfully change the SSID setting.
  • • Resolved in some situation which have some billing error.
  • [WLAN Controller]New Firmware Release v3.45.00 2019-08-22

    Edgecore released new firmware updates for its EWS-series Controller and ECW/ECWO-series AP v3.45.0000.

  • Key features updated in this version:
  • • Social Media "Twitter" and "dAccount" support in Social Media Login
  • • WYSIWYG editor support in Login Page Customization
  • • Integration with "Innkey PMS" and "IDS Next PMS"
  • • Support on-demand Smart Login
    (Allow on-demand user to login automatically for a certain period of time)
  • • Support Edgecore switch management
    (To learn more about supported switch models, please contact Edgecore Sales or Tech Support Team)
  • • Automatic AP firmware upgrade
  • • Automatic periodically system backup
  • • Increase maximum number of online users
  • • Increase number of managed APs
  • • Exportable AP list
  • • Alarm and Event Management
  • • SNMP proxy for AP
  • • Certificate regeneration
  • • Dashboard display customization
  • • HTTPS security upgrade to TLS1.2, TLS1.3
  • For more information, please contact Edgecore Wi-Fi Tech Support team at ecwifi@edge-core.com.

    Thank you for contacting Edgecore's support team. Please click the "REQUEST FORM" button below to complete the form and describe the issues encountered with as much detail as possible, so that we may provide you with better and more timely assistance.

    Edgecore stands by the quality of its products - however, sometimes issues may arise. Before submitting an RMA request, please review the policies listed below.

    RMA Agreement

    By requesting an RMA number from Edgecore, the customer agrees to the following conditions:
    • All returns should be properly packaged to prevent possible damage during shipping (see Packaging and Shipping Requirements below). Please ship with a tracking number in order to ensure the delivery of the product. Edgecore is not responsible for items that are misdirected, lost, or damaged while in transit.
    • All parts replaced become the property of Edgecore.
    • Any RMA service performed under warranty will not extend, change the product’s warranty, or create any new warranties.
    • It is the customer's responsibility to backup all configuration data before shipping the product to Edgecore. Edgecore is not responsible for any data that is lost during the diagnostic process.
    • Shipping and Processing Fees:
      • Product Under Warranty: If no defect is found, the customer will be contacted before taking further action.
      • Products Out of Warranty: Edgecore reserves the right to refuse repair of a product for which the warranty has expired or has been voided. In the event that an Out of Warranty Repair is requested, the customer is responsible for all charges associated, including but not limited to the spare parts, processing fee, and shipping costs.

    RMA/DOA Procedure

    To receive RMA or DOA service, the customer must follow the policies listed below:
    1. Fill out all required information on the RMA Request Form and email the form back to ecwifi@edge-core.com.
    2. After the RMA request has been verified by a Edgecore representative, the customer will receive an email response with a RMA number and any other information associated with the RMA request, including (1) the designated return address of Edgecore, and (2) the guidelines for documents required for customs clearance.
    3. Package the product to be returned carefully, in accordance to the Packaging and Shipping Requirements.
    4. Ship the product to Edgecore as soon as possible - the RMA number is only valid for 10 days from the date of issuance. Any shipping costs must be paid upfront.
    5. In order for a product to be classified as DOA (Dead on Arrival), Edgecore must be notified of the defect within 30 days of purchase date (invoice date).

    Packing and Shipping Requirements

    • Print out the completed RMA Request Form and place it along with the original invoice from Edgecore inside the shipping box.
    • Ensure that the RMA number is legibly written on the return label affixed to the outside of the exterior packaging (please do NOT write on the original Edgecore packaging). Returns without a valid RMA number will not be accepted, and Edgecore is not liable for the loss or damage to unauthorized returns.
    • Follow the guidelines given when preparing the Invoice and Packing List for customs clearance, and list the RMA number legibly on these documents. If delivered via international carriers such as FedEx or DHL, specify “RETURN FOR REPAIR. NO COMMERCIAL VALUE. VALUE FOR CUSTOMS PURPOSES ONLY.” on the carrier’s shipping documents.
    • All DOA products returned to Edgecore must be complete, in its original state, and in the original Edgecore packaging (with all accessories intact).
    • Products that are damaged in transit due to insufficient packaging are subject to rejection of warranty repair and/or warranty replacement requests.