Announcements

Dear valued customers,

This is to inform you that our recent cloud updates will be postponed due to Typhoon Bavi to avoid any unpredictable incident.

ecCLOUD updates have been rescheduled to:

• The India (Mumbai) ecCloud will be updated at July 13 (UTC+8) AM6:00.
• The Global ecCloud will be updated at July 14 (UTC+8) AM6:00.

Sorry for any inconvenience this may cause.

Important:

• The India (Mumbai) ecCloud will be updated at July 10 (UTC+8) AM6:00.
• The Global ecCloud will be updated at July 13 (UTC+8) AM6:00.

What’s NEW?

1. Device management license adjustment
   • License will be transparently attached to the S/N of the product and users don’t have to manually enter license under warranty period.
2. Added support of EAP115 HaLow on ecCLOUD
   • Support EAP115 HaLow dongle detection.
3. Removed 2.4GHz and 5GHz Mesh setting for EAP111/112 
   • Mesh setting will be removed as it is not supported on AP side.
4. Added support of WireGuard VPN, Ping Watchdog and RTTY
   • Applies to EAP101 / EAP102 / EAP104 / OAP101 with firmware v12.5.97
5. Added new mechanism to enforce the setting of country code 
   • New warning and guidance will be given if the country code is not set under site level.
6. Fix inheritance policy bug
   • Fix the bug that user needs to click twice to change the inheritance policy on ECS4100.
7. Fix AuthPort login failure bug
   • Fix the bug that user is unable to log in on the captive portal page.
8. Fix display error in Japanese language on trial ecCLOUD.
   • Fix the bug that “Num of Device Licenses” shows 2 instead of 50.
9. Fix EAP112 configuration suspension bug 
   • Fix the bug that configuration will be suspended if LTE/SIM card is configured as alternative Internet option.
10. Fix the AP firmware upgrade bug
    • Fix the bug that user is unable to do firmware upgrade using the same version.

Important:

• The India (Mumbai) ecCloud will be updated at June 8 (UTC+8) AM6:00.
• The Global ecCloud will be updated at June 9 (UTC+8) AM6:00.

What’s NEW?

1. Added support of Open LAN Gateway management
   • Including WAN, VPN, QoS, Firewall, Routing settings and etc.
2. Added support of RSSI and data rate information in client mode
   • When the radio of the AP is set to client mode, RSSI and data rate information will be displayed under Statistics > Wireless page.
3. Added warning for enabling Band Steering
   • Enabling band steering may increase AP CPU usage and affect compatibility with legacy 2.4GHz devices, some IoT clients, and roaming performance.
4. Added support of alert events resolved notification
   • Added Notify-on-Resolve toggle UI for user to choose whether to receive the notification.
5. Added integration of Webhook
   • Provides static IP address for Webhook to utilize the firewall rule.
6. Enhanced the wording term on web UI
   • Align the wording difference between “register” and “add” to provide better user experience.
7. Cloud storage duration and price adjustment
   • Free plan (from 14 days to 1 day)
   • Core plan (from 30 days to 14 days)
   • Storage add-on price (from $0.5 to $1)

Important: Cloud will proceed upgrade on May 8 at 6AM (UTC +8). The services will continue to operate without any disruption during the upgrade period.

1. Starting June 1, 2026, the following updates will apply to ecCLOUD pricing and storage policies:
   • Edgecore will start to charge the device license fee by per-device basis.
   • Cloud extended storage pricing will increase from $0.5 to $1.0 per device per month
   • Standard Core Cloud storage retention will be reduced from 30 days to 14 days
   • Free cloud storage retention will be reduced from 2 weeks to 1 day
2. 3rd-Party Dashboard for MSP
   • Introduced support for third-party dashboards tailored for MSP (Managed Service Provider) customers.
3. EAP115 / EAP115a Management 
   • Added management support for EAP115 and EAP115a devices under ecCLOUD.
4. Webhook Alert Notifications
   • ecCLOUD now supports webhook-based alert notifications for better integration with external systems.
5. Aprecomm Automated Site Sync
   • Enabled automatic site synchronization with Aprecomm.
6. SMS Authentication Integration
   • Added support for SMS authentication via smsstriker and Twilio.
7. SmartNVR – BL100 SD Card Control
   • SmartNVR now supports remote control and management of BL100 SD cards.
8. Dashboard Time Display Alignment
   • Updated chart display so that the date shown on the vertical axis matches the actual time.
9. ecCLOUD Dashboard Enhancements
   • General improvements to the dashboard UI and usability.
10. Warranty Policy Update for EOL Models
    • Introduced new warranty conditions for End-of-Life (EOL) devices.
11. Firmware Upgrade Experience Improvement
    • Enhanced the firmware upgrade process for a more user-friendly experience.
12. Group Export Function
    • Fixed an issue where selecting “Export All” under the group menu exported all devices instead of only those within the selected group.
13. Firewall Rule Warning Dialog
    • Fixed an issue where a warning dialog was incorrectly shown when adding a rule under the firewall tab.
14. Force DHCP & ARP Inspection Linkage
    • Fixed an issue where Force DHCP was not properly tied to ARP Inspection

Important: Cloud will proceed upgrade on April 8 at 6AM (UTC +8). The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. RTTY – Copy & Paste Support
   • RTTY now supports copy and paste functionality for improved usability.
2. EAP112 (HaLow) – MCS Rate Support
   • MCS rate is now supported alongside Data Rate for better performance visibility.
3. SmartNVR – Camera Map View
   • Added a map view on the SmartNVR dashboard to display camera locations.
4. LTE Status Support
   • ecCLOUD now displays LTE connection status for supported devices.
5. Client RSSI Color Grouping
   • Client RSSI values are now grouped by AP and color-coded, improving readability and analysis.
6. Kick Client Session Support
   • ecCLOUD now supports the ability to terminate (kick) active client sessions.
7. EAP104 – LAN PoE Out Enhancement
   • Improved functionality and performance for LAN PoE out on EAP104.
8. Ping Watchdog Support (EAP Series)
   • Ping watchdog is now supported for EAP series devices on ecCLOUD with firmware v12.6.11 or later.
9. SDWAN102 – Device-Level Error Message
   • Fixed an incorrect error message displayed under device-level settings.
10. Firmware Upgrade Version Mismatch
    • Resolved an issue where the cloud prompted users to upgrade firmware but displayed an older version on the upgrade page.

Important: Cloud will proceed upgrade on February 13 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Extend Warranty Voucher Support

   • Users can now apply an extended warranty voucher to extend the warranty period of a device.

2. Multi-Site Report Generation

   • Fixed an issue where ecCLOUD was unable to generate reports when multiple sites were selected.

3. HaLow Connection Utilization Display

   • Updated the HaLow connection utilization display from “0%” to “–” in the ecCLOUD dashboard when data is unavailable.

4. US Region TX Power Limitation

   • Adjusted the maximum selectable TX power to 22 dBm for devices operating in the US region, in compliance with regulatory requirements.

Important: Cloud will proceed upgrade on January 16 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Cloud Expiration Email Notification Enhancement

   • Enhanced cloud expiration email notifications using different logos and layouts, with different templates applied based on subscription status.

2. RTTY Support in ecCLOUD

   • ecCLOUD now supports RTTY, enhancing accessibility and communication compatibility.
   • Only supported on AP running v12.6.10 or later

Important: Cloud will proceed upgrade on December 4 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. SmartNVR – Streaming Zoom Control

• Added the ability to zoom in and out while viewing live streams on SmartNVR.

2. EAP105 – Thailand Regulation Support

•  ecCLOUD now supports Thailand regulatory settings for EAP105.

3. SPW2 AC1200 – Client Mode Issue

• Fixed an issue where client mode was not functioning correctly

4. SDW102 – License Status Display

• Resolved an issue where the device still displayed a prompt to apply a license even after a valid license had been applied.

5. OAP101 – DFS Channel Under Mesh

• Fixed an issue where DFS channels could not be set when operating under mesh mode.

6. EAP112 – HaLow AP Connection Error

• Fixed an error that occurred when EAP112 clients attempted to connect to a HaLow AP from the site survey list.

7. Force DHCP & ARP Inspection

• Corrected an issue where Force DHCP was not properly attached to ARP Inspection as intended.

Important: Cloud will proceed upgrade on October 3 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. SPW2 & SSW2 – AuthPort with Walled Garden

   • SPW2 and SSW2 running firmware 3.3.5 or later now support AuthPort with Walled Garden.

2. Network Debug Logs in ecCLOUD

   • ecCLOUD can now display network debug messages for improved troubleshooting.

3. Ping Test for Switches

   • Added support for running ping tests on switches directly from ecCLOUD.

4. WireGuard VPN Enhancements

   • Starting with firmware v12.6.8, WireGuard supports configuring specific allowed IPs.

5. HaLow Wi-Fi Scan

   • ecCLOUD now supports HaLow Wi-Fi scanning in both AP mode and Client Bridge mode.

6. BLE Data Push & MQTT Publishing (EAP111e)

   • EAP111e now supports BLE scan data push and MQTT publish integration.

7. SmartNVR Stream Switching

   • SmartNVR now supports changing video streaming from Stream 1 to Stream 2 when re-applying advance feature.

8. IP Cams Unreachable Notification Delay

   • The configurable processing delay for “IP Cams Unreachable” notifications cannot be set to less than 10 minutes to prevent false alerts.

9. EAP112/EAP112-L – Internet Source Change

   • Fixed an issue where a save error occurred when changing the Internet Source to 3G/LTE in device-level configuration
10. SD-WAN-WAN1 VPN Service IP
    • Fixed an issue where the WAN1 VPN Service IP function was missing on ecCLOUD.

Important: Cloud will proceed upgrade on August 29 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. NVR Camera Credentials Management

   • NVR scan now provides a dialog for users to input the updated username and password for cameras before performing a scan, ensuring accurate detection and connectivity.

2. Warranty Tracking System

   • Device warranty information is now visible at both the Cloud-level Device List and Device-level Dashboard.

3. Metrolinq Series – Link Distance Removal

   • Link distance information for Metrolinq series devices has been removed from the cloud interface for accuracy and simplification.

4. Device Reboot via API

   • Devices can now be rebooted remotely through the API for improved automation and integration.

5. AP Web UI Access Issue

   • Fixed an issue where the AP’s web interface could not be accessed if the management VLAN was enabled and then disabled.

6. Radio Client Mode Configuration – EAP112/EAP111

   • Resolved a problem where settings could not be applied when radios were configured in Client Mode.

7. WDS Traffic Flow Issue

   • Fixed an issue where WDS links successfully established a connection but failed to pass traffic.

This article is to notify on what information is needed to be provide and how to make the payment with credit card

1. Information needed to be provided to Sales Representative when requesting voucher:

• Cloud ID
  Kindly refer below link to check Cloud ID
  https://support.edge-core.com/hc/en-us/articles/7328751951129-How-to-find-Cloud-ID-Site-ID-and-Device-ID
• Email address of Owner or Administrator with “Manage licenses and billing” role
  
  2. Once these information has been provided requester will receive an email with link to be redirected to Cloud’s Credit Card Payment page
  3. Once redirected to Credit Card Payment page, click on BUY and fill in the necessary fields
  4. After the payment is successful, there are three ways to check the voucher code
  • email will be sent promptly
    
  • Under License & Billing, you may download or print the voucher code
    
  • Under INVOICE HISTORY in License & Billing page, an invoice can also be downloaded showing the voucher code