Announcements

Important: Cloud will proceed upgrade on February 13 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Extend Warranty Voucher Support

   • Users can now apply an extended warranty voucher to extend the warranty period of a device.

2. Multi-Site Report Generation

   • Fixed an issue where ecCLOUD was unable to generate reports when multiple sites were selected.

3. HaLow Connection Utilization Display

   • Updated the HaLow connection utilization display from “0%” to “–” in the ecCLOUD dashboard when data is unavailable.

4. US Region TX Power Limitation

   • Adjusted the maximum selectable TX power to 22 dBm for devices operating in the US region, in compliance with regulatory requirements.

Important: Cloud will proceed upgrade on January 16 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Cloud Expiration Email Notification Enhancement

   • Enhanced cloud expiration email notifications using different logos and layouts, with different templates applied based on subscription status.

2. RTTY Support in ecCLOUD

   • ecCLOUD now supports RTTY, enhancing accessibility and communication compatibility.
   • Only supported on AP running v12.6.10 or later

Important: Cloud will proceed upgrade on December 4 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. SmartNVR – Streaming Zoom Control

• Added the ability to zoom in and out while viewing live streams on SmartNVR.

2. EAP105 – Thailand Regulation Support

•  ecCLOUD now supports Thailand regulatory settings for EAP105.

3. SPW2 AC1200 – Client Mode Issue

• Fixed an issue where client mode was not functioning correctly

4. SDW102 – License Status Display

• Resolved an issue where the device still displayed a prompt to apply a license even after a valid license had been applied.

5. OAP101 – DFS Channel Under Mesh

• Fixed an issue where DFS channels could not be set when operating under mesh mode.

6. EAP112 – HaLow AP Connection Error

• Fixed an error that occurred when EAP112 clients attempted to connect to a HaLow AP from the site survey list.

7. Force DHCP & ARP Inspection

• Corrected an issue where Force DHCP was not properly attached to ARP Inspection as intended.

Important: Cloud will proceed upgrade on October 3 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. SPW2 & SSW2 – AuthPort with Walled Garden

   • SPW2 and SSW2 running firmware 3.3.5 or later now support AuthPort with Walled Garden.

2. Network Debug Logs in ecCLOUD

   • ecCLOUD can now display network debug messages for improved troubleshooting.

3. Ping Test for Switches

   • Added support for running ping tests on switches directly from ecCLOUD.

4. WireGuard VPN Enhancements

   • Starting with firmware v12.6.8, WireGuard supports configuring specific allowed IPs.

5. HaLow Wi-Fi Scan

   • ecCLOUD now supports HaLow Wi-Fi scanning in both AP mode and Client Bridge mode.

6. BLE Data Push & MQTT Publishing (EAP111e)

   • EAP111e now supports BLE scan data push and MQTT publish integration.

7. SmartNVR Stream Switching

   • SmartNVR now supports changing video streaming from Stream 1 to Stream 2 when re-applying advance feature.

8. IP Cams Unreachable Notification Delay

   • The configurable processing delay for “IP Cams Unreachable” notifications cannot be set to less than 10 minutes to prevent false alerts.

9. EAP112/EAP112-L – Internet Source Change

   • Fixed an issue where a save error occurred when changing the Internet Source to 3G/LTE in device-level configuration
10. SD-WAN-WAN1 VPN Service IP
    • Fixed an issue where the WAN1 VPN Service IP function was missing on ecCLOUD.

Important: Cloud will proceed upgrade on August 29 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. NVR Camera Credentials Management

   • NVR scan now provides a dialog for users to input the updated username and password for cameras before performing a scan, ensuring accurate detection and connectivity.

2. Warranty Tracking System

   • Device warranty information is now visible at both the Cloud-level Device List and Device-level Dashboard.

3. Metrolinq Series – Link Distance Removal

   • Link distance information for Metrolinq series devices has been removed from the cloud interface for accuracy and simplification.

4. Device Reboot via API

   • Devices can now be rebooted remotely through the API for improved automation and integration.

5. AP Web UI Access Issue

   • Fixed an issue where the AP’s web interface could not be accessed if the management VLAN was enabled and then disabled.

6. Radio Client Mode Configuration – EAP112/EAP111

   • Resolved a problem where settings could not be applied when radios were configured in Client Mode.

7. WDS Traffic Flow Issue

   • Fixed an issue where WDS links successfully established a connection but failed to pass traffic.

This article is to notify on what information is needed to be provide and how to make the payment with credit card

1. Information needed to be provided to Sales Representative when requesting voucher:

• Cloud ID
  Kindly refer below link to check Cloud ID
  https://support.edge-core.com/hc/en-us/articles/7328751951129-How-to-find-Cloud-ID-Site-ID-and-Device-ID
• Email address of Owner or Administrator with “Manage licenses and billing” role
  
  2. Once these information has been provided requester will receive an email with link to be redirected to Cloud’s Credit Card Payment page
  3. Once redirected to Credit Card Payment page, click on BUY and fill in the necessary fields
  4. After the payment is successful, there are three ways to check the voucher code
  • email will be sent promptly
    
  • Under License & Billing, you may download or print the voucher code
    
  • Under INVOICE HISTORY in License & Billing page, an invoice can also be downloaded showing the voucher code
    

Important: Cloud will proceed upgrade on August 11 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. On-Demand Payment for Voucher Purchases

   • Added support for on-demand payment using credit card when purchasing vouchers. 

2. EAP112 – HALow Client Mode

   • EAP112 now supports HALow client mode for long-range, low-power wireless connectivity.

3. Aprecomm On-Premise Setup Support

   • Added capability to deploy Aprecomm in an on-premise environment.

4. EAP111 – Firmware v12.6.7 Support

   • EAP111 is now compatible with firmware version 12.6.7.

5. NVR – New License Framework

   • Introduced a new licensing framework for NVR management.

6. NVR – IP Camera Upgrade Support

   • NVR now supports upgrading connected IP cameras directly.

7. Minimal Allowed Signal – Site Level

   • Minimal allowed signal threshold configuration is now supported at the site level.

8. ECS4120 – LCAP Configuration Removal

   • Fixed an issue where LCAP configuration was removed after adding the device to the cloud.

9. Configuration Failure – Loopback Detection

   • Resolved configuration failures caused by loopback detection being enabled across all switch models.

10. Port VLAN Access Mode – Untagged Selection

    • Fixed an issue where Access Mode VLAN ports were not automatically set as untagged, causing configuration errors.

11. SP W2 AC1200 – Band Steering Error

    • Resolved an issue where changing operating mode to Client WDS triggered a band steering error.

12. VPC Cloud – Streaming Issue

    • Fixed an issue where streaming did not work on VPC cloud instances.

13. Japanese Translation Adjustments

    • Updated Japanese translations for Cloud, Site, Device, and Group menus for improved accuracy.

14. HALow Interface – Channel & Bandwidth Display

    • Corrected an issue where the HALow interface displayed incorrect channel and bandwidth information when operating in Japan.

🟢 [Status Update – 18:00]:

We would like to inform you that the firmware upgrade issue on the ecCLOUD platform has been successfully resolved.

✅ Current Status:
All services have now been restored. Firmware upgrades via ecCLOUD are functioning normally.

———————————————————————————————————————————-

We would like to inform you of an unexpected issue currently affecting the firmware upgrade functionality on the ecCLOUD platform.

🔧 Issue Description:

Due to a corruption in the cloud-based firmware database, firmware upgrades cannot be performed via ecCLOUD at this time.

🕒 Impact Timeframe:

13:00 – 18:00 (GMT+8)
The issue is under urgent investigation by our engineering team. We are working diligently to restore full functionality as soon as possible.

📌 Temporary Workaround:

If immediate firmware upgrades are required, we recommend performing them manually via local device access until the ecCLOUD service is restored.

We sincerely apologize for the inconvenience this may cause. If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your understanding and continued support.

Best regards,
ecCLOUD Support Team

Important: Cloud will proceed upgrade on July 4 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Updated EAP105 Icon in Topology

   • Refreshed device icon for better visual clarity in the network topology view.

2. Indian Cloud – AuthPort Support

   • The Indian cloud instance now supports authentication via AuthPort.

3. ECS5500 Support in ecCLOUD

   • ecCLOUD now officially supports ECS5500 series switches.

4. Live Streaming Support with SmartNVR

   • ecCLOUD now enables live video streaming for managed cameras with SmartNVR.
5. Add-on VWE Support for EAP111
   • VWE (Visual Wireless Experience) add-on is now available for EAP111, enabling advanced wireless insights and performance metrics.

6. Separate Terms & Conditions for Wi-Fi 5 and Wi-Fi 6 Hotspot

   • Hotspot service now supports distinct Terms & Conditions based on Wi-Fi generation, improving clarity for users.

7. SFP Port Data Display on ECS4100

   • Resolved an issue where no data was shown when connected via SFP ports.

8. Minimum Signal Threshold Configuration – EAP111/EAP112

   • Fixed an issue where the minimum allowed signal configuration was not functioning as expected.

9. ECS2100 Synchronization Issue

   • Addressed a syncing problem affecting ECS2100 series switches
10. Port Forwarding Deletion Issue – WiFi6
    • Fixed an issue where users were unable to delete Port Forwarding rules on WiFi 6 devices at device level.

We would like to inform you that ecCLOUD will undergo scheduled maintenance to upgrade the PostgreSQL connection settings. This upgrade is part of our continuous effort to enhance performance, scalability, and security.

Maintenance Window:

• Date: 2025/05/28
• Time: 8:30 – 9:30 (UTC +8)

Impact:

During this window, users may experience brief interruptions in access to ecCLOUD services. We recommend saving your work and logging out before the maintenance begins.

What’s Changing:

• Optimization of PostgreSQL connection parameters for better load handling
• Improved connection pooling and timeout settings
• Enhanced monitoring and failover capabilities

We appreciate your patience and understanding as we work to improve the reliability of our platform.

If you have any questions or need further assistance, please contact our support team.

Thank you for using ecCLOUD.

ecCLOUD Support Team

Important: Cloud will proceed upgrade on May 20 at 6AM (UTC +8) and it will take approximately 3 hours to complete. Services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Release v12.6.5 for all WiFi 6 Models
2. Camera management support:
   • Introduced enhanced camera management capabilities
   • Users can now view and manage video streams directly via the mobile APP, providing greater convenience for surveillance monitoring. (Currently supports iOS)
3. OpenRoaming with WPA3-Enterprise:
   • Enhanced security and seamless roaming through WPA3-Enterprise support.
4. MQTT Protocol Support:
   • Now supported for all WiFi 6 & 7 models
5. OpenRoaming Venue Type Adjustment:
   • Fine-tuned venue type settings for better compatibility and roaming performance.

Important: Cloud will proceed upgrade on May 2 at 6AM (UTC +8) and it will take approximately 3 hours to complete. The services will continue to operate without any disruption during the upgrade period.

What’s New?

Enhancements & Fixes:

1. Custom Branding Support
   • Logo in reports will follow the customized image set by the customer
2. Page Visibility Control
   • VPC owners can now choose to hide specific pages such as:
     • Latest News
     • Add-on Licensing & Billing
     • Advertisements
3. Cloud Switch Restriction
   • New setting allowing VPC owners to enable or disable the ability for cloud users to switch between clouds
4. Experience Plan Activation
   • VWE score will now correctly appear after activating the experience plan
5. MQTT Validation
   • Fixed an error related to MQTT validation